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By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
Do you need help?
We would like to help you with any questions about products , fitting, size, ordering, delivery, exchange and return.
Do you need advice?
Give us a call
Telephone number: 0043 5356 64288 18
Monday to Friday 08:00 to 18:00
Or send us an email at
Select the products that you would like to order by clicking the "Add to basket" button. Your selection is place in the basket. You can amend this selection at any time before placing your order by changing the item quantity, deleting the selection by checking the "Remove" box or cancelling the order process. Proceed to the next order step by clicking on the "Checkout" button.
If you already have a customer account, please sign in using your email address and password, otherwise please register as a new customer. Your data is collected, processed and used in accordance with data protection legislation (Data Protection information). It is not used for any other purpose or passed to third parties. Once you have logged in you can select the shipping method. Proceed to the next order step by pressing "Continue".
3. Check billing address / select payment method
Check your billing address and specify your preferred payment method. Proceed to the next order step by pressing "Continue".
4. Check delivery address / select shipping method
Check your delivery address and specify your preferred shipping method. Proceed to the next order step by pressing "Continue".
5. Complete order / T&Cs and Data Protection
You obtain an overview of your order: the selected products, the delivery and billing address and your contact details. Check that all the information is correct and read through the terms and conditions and the returns policy. You can only proceed with your order once you have agreed to the T&Cs and the Data Protection Declaration (check box). Send your order to us by clicking the button "Send order". This constitutes a legally binding agreement.
Registered customers can use their email address and chosen password to login.
If you have not registered yet, please complete your customer account with all necessary information. All mandatory fields marked with * must be completed.
If you liked to cancel your order or a part of it, simply send us e-mail with your concern in eshop@frauenschuh. com. This should contain your order number - we look after all other as quickly as possible.
You can transfer the order sum to our account within two days.
Austria / Germany
|Acc. no.:||143 172 449|
|IBAN:||AT 6916 4300 0143 172 449|
|Acc. no.:||143 172 449|
|IBAN:||CH920 8525 000S A310 43AA|
Please note that your order will be terminated automatically if we do not receive full payment
With INSTANT transfer you can conveniently transfer the corresponding sum from your online bank account whilst placing your order. Frauenschuh Bekleidungs GmbH receives a real-time confirmation when the INSTANT transfer is complete. Therefore your order can be processed immediately.
You can pay by MasterCard and Visa. The credit card details are transferred in a secure, Wirecard CEE payment window.
Our payment system participates in the 3D security programme "Verified by Visa" or "MasterCard Secure". These are special security procedures developed by the credit card-issuing banks, which check whether the lawful card holder and the lawful online traders are currently participating in a transaction.
If this security parameter is provided by your credit card, upon completing payment an additional query screen from your bank appears in which you must confirm the transaction by entering your "Security Code". The transaction can only proceed if the correct password is entered.
More information on security procedures is available here:
„Verified by Visa“ or „Mastercard Secure“
With this payment method, payment is made upon delivery of the goods to your specified location.
Cash on delivery fees:
Austria 4.00 Euro
Germany 4.00 Euro
Please select "PayPal" as your payment method and you will be transferred to the PayPal site automatically. If you have an existing PayPal account, you can log in using your user data to confirm the payment. If you do not have a PayPal account, you can register one and proceed with the payment. Refunds from returns will be booked onto the registered PayPal account.
Your orders are delivered worldwide by our service partner UPS.
|Austria - normal shipping (within 2-3 days of dispatch)||9.00 €|
|Germany - normal shipping (within 2-3 days of dispatch)||9.00 €|
|All other EU countries||15.00 €|
|Switzerland / Liechtenstein - normal shipping (within 3-4 days of dispatch)||15.00 €|
|USA - normal shipping (within 4-5 days of dispatch)||20.00 €|
All FRAUENSCHUH.com deliveries are insured against theft and damages. The insurance shall lapse upon written confirmation of receipt when goods are delivered by our service partner.
You will be informed by email as soon as our logistics partner collects your shipment from us. This email contains your parcel tracking number. You can use this to enquire about and track the status of your parcel.
You can find the “Customer Account“ function in our menu bar. Here you can login with your email address and your personal password and amend your personal information at any time. The following functions are available here:
If you have forgotten your password, please follow this LINK.
(Austria / Germany)
You can return items within 14 days of receiving your goods. A corresponding returns form is enclosed in your order; please complete and send it back to us with your returns. Please find detailed conditions for returning your order in our Terms and Conditions (T&Cs).
Please use the returns label enclosed in your parcel for returns. By doing so, FRAUENSCHUH.com pays the shipping and insurance costs of your returns. The returns are shipped by UPS.
For collection of returns, please contact UPS on the following service number
Service number: 01806 - 882 663
Service number: 0159 91 42 030
Monday-Friday 7:00 - 20:00, Saturday 8:00 - 16:00
Please send the goods to us using a shipping method of your choice, ensuring that they reach us within the stated deadline of 14 days from delivery. Send the parcel to the following address: Frauenschuh Bekleidungs GmbH, Josef-Pirchlstr-50,6370 Kitzbühel.
When and how I get back my money?
After your Retoure have arrived us and the article was checked, we refund to you within less days the suitable amount. The respective amount is transferred to you to your given account back – nevertheless, please note that the return remittance on your credit card lasts longer than with a bank credit transfer. Unfortunately, we cannot influence the speed of the repayments, this is given by the respective banks.
You can reach us by email at firstname.lastname@example.org or by telephone on 0043 5356 64288 18
ou can reach us Monday - Friday, 08:00 - 18:00 (excluding national holidays).
The gift card will be sent to you via post to the delivery address you have specify. If possible, the purchased gift cards can be shipped by UPS / Post or DHL which you shall receive within three working days from the date of purchase. .
You will receive the print @ home voucher in a separate e-mail. You can download, print and give the voucher immediately to you love ones.
The gift card and the print @ home voucher can be redeemed exclusively at our Onlineshop at www.frauenschuh.com
If you would like to enquire about the remaining value you can view on our online shop or in the customer account by entering your voucher number. If you have any questions regarding your gift card or the print @ home voucher, we are more than happy to help you, please contact our customer service at email@example.com phone service 0043 (0) 5356 64288 18.
We wish you an enjoyable shopping experience at our Frauenschuh online store.
No additional taxes or customs duties are charged for articles that are shipped within the European Union. The articles’ prices and shipping costs include VAT and are thus listed as gross prices.
Germany, Austria, Great Britain, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus (South Cyprus only).
If the goods are not shipped to an EU country, you will only pay NET PRICES on FRAUENSCHUH.com. Once you have entered your shipping details, these prices will be shown excluding applicable VAT in Austria. In most cases, it takes 2-4 days to ship the goods to Switzerland or the US. Please note that we bear the costs for transport and insurance of the goods as well as any costs relating to shipping documents. Applicable turnover tax on imports as well as possible custom charges will be separately brought to the recipient's account by the supplier company (UPS/ DHL). Please note that, in case of returns, a reimbursement of custom charges or turnover tax on imports is not possible.
Note: All listed prices include the current valid VAT of 20%